Diagnostic Solutions International, LLC

Associate Customer Service / Administrative Representative

Job Number
DSI-002-000222-02
 

Job Summary:

• Proactively managing a wide range administrative duties and processes.
  

• Works multiple priority activities concurrently that require extensive coordination with multiple customers, time zones, and follow-through.

• Schedules appointments and meetings, manages calendars, travel, expense reports and provide help provide coordination and support for team meetings and other activities.

• Provide Excel support as required.

• Develop and/or update PowerPoint material as required by business managers.

• The successful candidate must interact effectively with internal and external customers.

• The position utilizes extensive knowledge of company operations, policies, and department functions in performing duties, many of which are confidential in nature, with minimal direction

• Make complex travel arrangements; manage travel expense reporting

• Exercise good judgment in setting task priorities

• Must be self motivated, professional, tactful, possess strong problem solving and accuracy skills

• Communicate clearly and concisely in oral and written format with managers and employees of all levels

• Manage multiple priority activities concurrently that require considerable coordination and follow through to meet requirements

• Serve as back up to other customer service representatives as necessary

• Initiative, strong organizational and communication skills, attention to detail, follow through and commitment to customer satisfaction are all critical to this role:

• Handle a high call volume

• Use strong communication skills

• Maintain a positive professional demeanor while handing DSI customers

Basic Qualifications:

• High School diploma or equivalent.

• A minimum of 5 years of directly related work experience.

• 2 or more years experience working with Microsoft Office in a business environment.

• Strong MS office skills

Preferred Qualifications:

• Work efficiently and effectively in a demanding environment.

• Strong communication skills

• Skilled at organizing administrative processes and systems.

• Must have advanced proficiency in various software programs including MS PowerPoint, Excel, Outlook   and Word.

• Degree in business or related field preferred.

• Handle multiple tasks simultaneously and autonomously.

• Must be detail oriented; possess executive presence, maturity and judgment.

• Excellent interpersonal, organization and communication skills.

• Strong problem solving skills that allows to proactively anticipate requirements.

• Able to maintain a high degree of confidentiality.

• Must be enthusiastic with a positive outlook and "can-do" attitude.

Competencies:

• Communications

• Initiative

• Adaptability

• Planning

• Teamwork

• Work Habits

• Stress Tolerance

• Customer Service

Diagnostics Solutions International, LLC is an equal opportunity employer committed to a diverse workforce.

Job

Customer Service

Primary Location

CA-Ontario

Education Level

High School Diploma/GED (±11 years)
Degree in business or related field preferred.