Diagnostic Solutions International, LLC

Customer & Product Support / Test Engineer / Technical Sales Engineer

Job Number
DSI-004-000222-04

Job Summary:

• Manage Domestic and International sales, customer support, and product support efforts as directed by the Business & Operations Manager

• Support Sales / Business Development Manager -via- technical presentations, demos and general field support as required

• Coordinate with On-Board and Ground Based Product Engineering Departments on new opportunities requiring engineering/ application development

• Develop and maintain customer contacts at all level

• Facilitate communications between customer and various internal functions

• Manage/track customer requests, associated priorities, and resulting pricing (V.O.C. Management)Instrumental in identifying customer needs & changes over time

• Translate business & product strategies into clear, tailored value proposition for specific customers or customer segments

• Available for travel to perform all job requirements

• Maintain a clean, organized and safe work environment.

• Perform other related duties as assigned.

• Communicate discrepancies to proper departments

• Write User Guides and compile into HTML format using Robo Help editor software

• Review design options with customers and/or consultants, contractors.

• Prepare and update general operating manuals, process quality control procedures, and training materials.

• Create and update drawings for existing and new products

• Assist with on-site troubleshooting activities.

• Provide on-site training for all systems

Basic Qualifications:

• Degree in business or related field preferred

• In lieu of a business degree, two years of college and equivalent work experience may be considered

• Experience in vibration analysis or mechanical engineering efforts directed towards aircraft maintenance of mechanical structures and assemblies

• Minimum of three years "hands-on" experience in the application of helicopter, fixed-wing, and engine vibration analysis systems

• Ability to identify near & long term business opportunities through market/segment analysis, value proposition & sales campaign

• Develop intimate knowledge of health monitoring products, customers, and competition

• Build internal and external customer relationships

• Establish strong working relationship with business leader/ marketing leader, finance, and engineering teams

• Provide "world class" responsiveness to customers

• Certificate from a vocational school or other recognized source with a major study in Avionics Maintenance or other related field.

• Completion of the basic Avionics Maintenance course, or equivalent

• Completion of the advanced Avionics Maintenance course, or equivalent

• Possess a valid Federal Aviation Administration (FAA) Airframe and Power Plant (A&P) License is a must

• Possess a valid State Motor Vehicle Operator License

• Ability to comply with all established methods, quality standards, and time schedules applicable to this position

• Experience with all current and legacy vibration balancers/  spectrum analyzers

• Experience with equipment testing, calibration, replacing components, wiring circuits, repairing electronic equipment; and taking test readings using common instruments such as digital multi-meters, signal generators, and oscilloscopes

Additional Qualifications:

• Be able to create and update drawings using Autodesk CAD designer software.

• Strong mechanical aptitude and troubleshooting skills.

• Ability to handle multiple tasks concurrently.

• Effective presentation skills.

• Take charge, self motivated leader

• Excellent communication skills, both internally and externally

• Consensus builder/team player

• Program management skills

• Can do attitude

• Experience in helicopters and technical knowledge in Rotor Track & Balance and vibration diagnostics a strong plus

• Experience in fixed-wing and helicopters avionics system installations

• Microsoft Office proficiency

• High attention to detail.

• Advanced computer skills; including but not limited to experience and proficiency with:

• Vibralog

• Vib Review

• VXP Display Program

• Vibrex ground station software tools

Competencies:

• Communications

• Initiative

• Adaptability

• Planning

• Teamwork

• Work Habits

• Stress Tolerance

• Customer Service

• Technical Skills

Diagnostics Solutions International, LLC is an equal opportunity employer committed to a diverse workforce.
 

Job

Operations

Primary Location

CA-Ontario

Education Level

High School Diploma/GED (±11 years)