Associate Customer Service

Job Summary

  • Works multiple priority activities concurrently that require extensive coordination with multiple customers, time zones, and follow-through
  • The successful candidate must interact effectively with internal and external customers
  • The position utilizes extensive knowledge of company operations, policies, and department functions in performing duties, many of which are confidential in nature, with minimal direction
  • Exercise good judgment in setting task priorities
  • Must be self motivated, professional, tactful, possess strong problem solving and accuracy skills
  • Communicate clearly and concisely in oral and written format with managers and employees of all levels
  • Support multiple priority activities concurrently that require considerable coordination and follow through to meet requirements
  • Reports to senior customer service representatives
  • Initiative, strong organizational and communication skills, attention to detail, follow through and commitment to customer satisfaction are all critical to this role
  • Handle a high call volume
  • Use strong communication skills
  • Maintain a positive professional demeanor while handing DSI customers

Job Number: DSI-002-000222-02R

Job: Customer Service

Primary Location: CA-Ontario

Preferred Qualifications

  • Work efficiently and effectively in a demanding environment
  • Strong communication skills
  • Skilled at organizing administrative processes and systems
  • Proficiency in various software programs including MS PowerPoint, Excel, Outlook and Word
  • Handle multiple tasks simultaneously and autonomously
  • Must be detail oriented; possess executive presence, maturity and judgment
  • Excellent interpersonal, organization and communication skills
  • Strong problem solving skills that allows to proactively anticipate requirements
  • Able to maintain a high degree of confidentiality
  • Must be enthusiastic with a positive outlook and “can-do” attitude

Basic Qualifications

  • High School diploma or equivalent
  • A minimum of 3 years of directly related work experience
  • 2 or more years experience working with Microsoft Office in a business environment
  • Strong MS office skills


  • Communications
  • Initiative
  • Adaptability
  • Planning
  • Teamwork
  • Work Habits
  • Stress Tolerance
  • Customer Service

Education Level

  • High School Diploma/GED (±11 years)
  • Degree in business or related field preferred
Diagnostics Solutions International, LLC is an equal opportunity employer committed to a diverse workforce.

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