Associate Customer Service
Job Summary
- Works multiple priority activities concurrently that require extensive coordination with multiple customers, time zones, and follow-through
- The successful candidate must interact effectively with internal and external customers
- The position utilizes extensive knowledge of company operations, policies, and department functions in performing duties, many of which are confidential in nature, with minimal direction
- Exercise good judgment in setting task priorities
- Must be self motivated, professional, tactful, possess strong problem solving and accuracy skills
- Communicate clearly and concisely in oral and written format with managers and employees of all levels
- Support multiple priority activities concurrently that require considerable coordination and follow through to meet requirements
- Reports to senior customer service representatives
- Initiative, strong organizational and communication skills, attention to detail, follow through and commitment to customer satisfaction are all critical to this role
- Handle a high call volume
- Use strong communication skills
- Maintain a positive professional demeanor while handing DSI customers
Job Number: DSI-002-000222-02R
Job: Customer Service
Primary Location: CA-Ontario
Preferred Qualifications
- Work efficiently and effectively in a demanding environment
- Strong communication skills
- Skilled at organizing administrative processes and systems
- Proficiency in various software programs including MS PowerPoint, Excel, Outlook and Word
- Handle multiple tasks simultaneously and autonomously
- Must be detail oriented; possess executive presence, maturity and judgment
- Excellent interpersonal, organization and communication skills
- Strong problem solving skills that allows to proactively anticipate requirements
- Able to maintain a high degree of confidentiality
- Must be enthusiastic with a positive outlook and “can-do” attitude
Basic Qualifications
- High School diploma or equivalent
- A minimum of 3 years of directly related work experience
- 2 or more years experience working with Microsoft Office in a business environment
- Strong MS office skills
Competencies
- Communications
- Initiative
- Adaptability
- Planning
- Teamwork
- Work Habits
- Stress Tolerance
- Customer Service
Education Level
- High School Diploma/GED (±11 years)
- Degree in business or related field preferred
Diagnostics Solutions International, LLC is an equal opportunity employer committed to a diverse workforce.
Contact us for additional information and services quotes
1.877.374.5521